By creating an account or using our services on Cricket Cesino, you agree to this Privacy Policy. This policy has been prepared in accordance with applicable data protection laws in Bangladesh.
1 Introduction
Cricket Cesino ("we", "us", "the platform") is fully committed to protecting the privacy of its members ("you", "the user"). This Privacy Policy ("Policy") explains what information we collect, how we use it, and the measures we take to keep your data secure.
This Privacy Policy is Cricket Cesino's Terms & Conditions an integral part of it. If you do not agree with this policy, you are advised to discontinue use of Cricket Cesino's services.
We understand that many people hesitate to share personal information on online gaming platforms. That's why Cricket Cesino has written this policy in plain, easy-to-understand language — so you know exactly what happens to your data. Our goal is to earn your trust through complete transparency.
Important: This Privacy Policy was last updated in January 2026. Cricket Cesino may update this policy at any time, and you will be notified of any changes via email.
2 What Information We Collect
Cricket Cesino only collects information that is genuinely necessary to provide its services. We never gather irrelevant or excessive data. A detailed breakdown of the types of information we collect is provided below:
2.1 Information Collected at Registration
When you create a new account with Cricket Cesino, the following information is collected:
- Full name (for verification against your National ID)
- Date of birth (for age verification — to confirm you are 18+)
- Email address (for communication and login)
- Mobile number (for OTP verification and urgent communications)
- Current address (for KYC verification)
- Preferred username and password
2.2 Payment Information
Cricket Cesino records the following information at the time of a deposit or withdrawal:
- Payment method type (bKash, Nagad, Rocket, etc.)
- Last 4 digits of your mobile wallet number (the full number is never stored)
- Transaction Amount & Time
- Transaction IDs and reference numbers
Security Note: Cricket Cesino never stores your full card number or complete mobile banking PIN/password. All payment transactions are processed directly through secure third-party payment gateway servers.
2.3 Automatically Collected Information
The following information is collected automatically while you browse Cricket Cesino:
| Data Type | Purpose |
|---|---|
| IP Address | Location verification and security monitoring |
| Device type and operating system | Ensuring the best possible gaming experience |
| Browser type and language | Site Optimisation |
| Page visits and session duration | Improving user experience |
| Gaming history and betting patterns | Responsible gaming monitoring and service improvement |
2.4 Identity Verification Information (KYC)
For security and legal compliance reasons, Cricket Cesino may request the following documents in certain situations (such as your first withdrawal or high-value transactions):
- Scanned copy of your National ID (NID) or passport
- Selfie or photo (for identity confirmation)
- Utility bill or bank statement for address verification
These documents are used solely for verification purposes and are stored on encrypted servers.
3 How We Use Your Information
Cricket Cesino uses your information only for the specific purposes listed below — it is never used for anything beyond these:
- Account Management: To manage login, profile updates, and account security
- Payment Processing: Processing deposits and withdrawals accurately
- Customer Service: Resolving your questions and complaints
- Security: Prevention of fraud, money laundering, and unauthorized access
- Legal Obligations: Compliance with applicable laws and regulatory requirements
- Service Improvement: Improving Cricket Cesino's platform and overall user experience
- Promotional Communications: Sending you bonus and offer updates with your consent
- Responsible Gaming: Identifying problematic gaming patterns and sending timely alerts
Marketing Emails: You may opt out of promotional emails at any time. Every marketing email includes an "Unsubscribe" link at the bottom. Please note that essential account-related emails cannot be turned off.
4 Data Retention & Duration
4.1 Data Storage Location
Cricket Cesino's servers are hosted in data centers with industry-standard security infrastructure. All data is stored in encrypted form, and backup data is held to the same security standards.
4.2 Data Retention Period
Cricket Cesino retains all data for as long as your account remains active. After account closure, certain information may be kept for a defined period due to legal obligations:
- Transaction Records — 5 years after account closure
- KYC Documents — 5 years after account closure
- Gaming logs — 3 years after account closure
- Customer Support Records — 2 years after resolution
Data is securely deleted once the retention period has expired.
5 Sharing Information with Third Parties
Cricket Cesino never sells your data. However, limited information may be shared with trusted third parties where necessary to provide our services:
5.1 Payment Processors
Transaction data is shared with payment gateway providers such as bKash, Nagad, and Rocket as required to process payments. These providers operate under their own privacy policies and are not permitted to use your information beyond what Cricket Cesino authorizes.
5.2 Game Providers
Cricket Cesino offers games from a range of software providers. Technical data (such as bet amounts and game session details) may be shared with the relevant provider during gameplay, but no personally identifiable information is disclosed.
5.3 Legal Authorities
Cricket Cesino is required to disclose relevant information in response to court orders, directives from regulatory bodies, or lawful requests from law enforcement agencies.
Business Changes: In the event of a merger, acquisition, or asset transfer, user data may be passed to the new ownership. You will be notified in advance by email should this occur.
6 Cookie Policy
Cricket Cesino uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.
6.1 Cookies We Use
- Essential Cookies: Used to maintain your login session and ensure site security. These cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand which sections of the site are most visited (without identifying individual users).
- Marketing Cookies: To show you relevant ads. You can opt out of these at any time.
6.2 Cookie Controls
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain Cricket Cesino features.
7 Your Rights Over Your Data
Under Cricket Cesino's Privacy Policy, you have the following rights:
- Right to Access: You may request to know what information we hold about you
- Right to Rectification: You may request corrections to any inaccurate or outdated information
- Right to Erasure: You may request deletion of your data under certain circumstances
- Right to Restrict Processing: You can request that we stop using your data for specific purposes
- Right to Data Portability: You may request a copy of your data in a portable format
- Right to Object: You may object to certain types of data processing
To exercise these rights support@cricketcesino.com-. Cricket Cesino will respond to your request within 30 days. In cases where data cannot be deleted due to legal obligations, we will explain the reason.
8 Children's Privacy
Cricket Cesino is strictly for individuals aged 18 and above. We do not knowingly collect information from anyone under 18. Age is verified at registration, and proof of identity may be requested if there is any doubt.
If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted. If you believe your child has registered on Cricket Cesino, please contact our support team without delay.
9 Data Security Measures
Cricket Cesino has implemented industry-standard security measures to keep your information safe:
- SSL/TLS Encryption: All data transfers on the site are secured with 256-bit encryption
- Firewall Protection: An advanced firewall system protects against cyber attacks
- Two-Factor Authentication (2FA): OTP verification at login for added security
- Regular Security Audits: Regular penetration testing conducted by independent third-party security experts
- Staff Training: All Cricket Cesino staff are trained in data protection
- Limited Access: Only authorised personnel have access to specific data
In the Event of a Data Breach: In the event of a data breach, Cricket Cesino will notify all affected users by email within 72 hours and provide guidance on the necessary steps to protect their accounts.
10 Changes to the Privacy Policy
Cricket Cesino may update this Privacy Policy from time to time. When significant changes are made:
- A notice will be sent to your registered email address at least 30 days before any changes take effect
- The "Last Updated" date at the top of this page will be revised accordingly
- For significant changes, you will be separately notified upon login
- Archived copies of previous versions of this policy are available upon request
Continued use of Cricket Cesino after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the revised policy, you have the option to close your account.
11 Get in Touch
For any questions, complaints, or requests regarding this Privacy Policy, please contact Cricket Cesino:
- Email: support@cricketcesino.com
- Support Hours: 7 days a week, 24 hours a day
- Language: Support is available in both Bengali and English
- Response Time: Up to 30 business days (typically within 3–5 days)
Cricket Cesino takes any privacy concerns you may have with the utmost seriousness. We are always here to help.